Office Printer Service

Support Services 

 

1 to 1 Post Sales Account Management

The days of constantly calling or emailing print vendors and being passed around from person to person without ever getting a resolution are over for all clients of B2B Digital Solutions.

Have you had a past experience like most customers where you have been told by your vendor “leave it with me and somebody will get back to you” or you have ended up explaining the same story to 3 different people?

Another common story most customers hear from vendors is “the technician is on his way or parts are in transit” only to feel like you have been left in the lurch yet again!!!

B2B Digital Solutions offer our clients a dedicated post sales account manager who is solely responsible to ensure that they will personally assist you from enquiry to resolution.

 

Proactive Device Management

All machines for B2B Digital Solutions clients will be equipped with iManage Device Management.

iManage Device Management takes the hard slog out of the ongoing task of maintaining a printer fleet. Our integrated software utility provides us with constant email updates for when your devices require consumables or maintenance, ensuring maximum print time.

 

Ongoing Service & Support

Our goal is to maximise print time with quality service so you get the most productivity out of your investment.

Our customer support goal is to achieve operational excellence in service solutions. To do this, we are continually developing new support skills and capabilities. No matter what your request may be, our support processes and highly skilled team will provide world class support services tailored to your requirements.

We have a support network of over 300 highly skilled and trained Ricoh engineers, analysts and software specialists nationwide to provide you with prompt support when required.

 

Express Delivery of Consumables

From the moment we receive a notification via email or directly from your device, we are able to deliver consumables to your premises (Sydney Metro) within an average of 4 business hours.